Important News About Your CR100
If you’ve updated your Sonos software to version 8.5 (released in April 2018) or beyond, your CR100 will no longer connect to your Sonos system.
We know the CR100 has been part of your Sonos experience since it was introduced 13 years ago. Even as we shifted to the Sonos app in 2009 and as the CR100’s functionality began to degrade over time, the CR100 continued to be used in many homes as a dedicated controller.
But, the controller has reached the end of its lifespan. For this reason, future Sonos software upgrades will no longer recognize your CR100 when it tries to connect to your system.
If you have not yet updated and choose to take steps to ignore future software upgrades, you cannot add speakers, receive new features or get security patches for your system in the future.
We’ve made attempts since January 2018 to reach active CR100 owners and inform them of this update. Please take a moment to make sure that your contact information is up-to-date here. Or follow these steps:
- Open the Sonos app: from the “More” tab, tap Settings > Sonos Account > Transfer Sonos to a new account
- Using the Sonos app on Mac or PC: Select Help > My Sonos Account > Transfer Sonos to a new account
If you need help setting up a new controller option for your home, check out our step-by-step guide on installing the Sonos app on your phone, tablet or computer. The guide also includes instructions on how to turn a mobile device into a dedicated Sonos controller without the distractions of other applications. If you'd prefer to talk with our customer care experts, please don't hesitate to reach out.