Do I have to participate in Sonos Trade Up?
No. This is a voluntary programme.
Why should I upgrade?
Our oldest products were released 11-15 years ago, and there have been many notable software advancements that they cannot support due to their limited RAM and processing power. This programme provides a simple way for you to save on new products and enjoy the latest Sonos experience. For more information, please read this article
What is the expected life of a Sonos product?
Once a product reaches end-of-sale, we are committed to providing software updates for five years. We have a track record of supporting products much longer; however, these products may lack certain capabilities and enhancements due to the limitations of the computer hardware.
What happens when I upgrade?
Once you sign in to your account and select an eligible product, your account will receive a credit for 30% off. You can use your credit immediately or save it for a future purchase. It does not expire.
Can I upgrade more than one eligible product?
Yes. For each eligible product you upgrade, you will receive credit for 30% off a single new product. Some exclusions apply
How long will it take to receive my credit?
The credit will be applied to your account as soon as you confirm that you would like to upgrade and agree to the Terms & Conditions
What can I purchase with my credit?
Your credit applies to a single regular price product on sonos.com, excluding limited edition products, refurbished products, and third-party accessories. For more information, please review the Terms & Conditions
What if I keep my product?
You can continue using your product. For more information on what that means for your experience, please read this article
Can my credit be applied to multiple products in a single order?
A single credit will apply to a single product only. If you have multiple credits, you may use them for an order containing multiple items. Any credit will automatically apply to the most expensive item(s).
Can I use a single credit to purchase a speaker set?
Yes, a single credit can be used to purchase a speaker set. The 30% discount will apply to the full retail price of all included products.
Can I combine my credit with other promotional offers?
Credit cannot be combined with other offers or promotions on sonos.com.
Can I send my product back to Sonos?
Yes. Sign in to your account to request a prepaid shipping label.
How should I package my product for return?
Pack the product(s) in an appropriately-sized box. Affix the prepaid shipping label and drop the package off at any UPS location. You do not need a Sonos box or the original packaging.
Does my credit ever expire?
No. You can use your Trade Up discount at any time.
Does Sonos resell these products?
Do I have to recycle my product or return it to Sonos?
No. We recommend recycling to ensure the best experience both for you and anyone else who may receive your old product. If you do choose to recycle your product, taking it to a local certified e-recycling centre has less of an environmental impact than shipping it back to us.
Can I resell my product?
You can resell your product. If you have not been issued a credit, it will transfer to the next registered owner.
What happens if I take my product to a participating retailer?
If you take your product to a participating retailer, you will have to turn it in for recycling to redeem the 30% discount.
What happens if I get help from an authorised installer?
An authorised installer will help you purchase a new product and apply your 30% discount. They will also take care of recycling if you choose not to keep your product.