Delivery orders Sonos.com
Orders placed on business days before 14:00 will be delivered for free within 3 business days.
- Orders placed after 14:00, or during weekends and / or public holidays, will be shipped the next business day.
- All orders are delivered by our delivery partner DHL.
- Once the order has been shipped, an email will be sent containing a Track & Trace link with information about the status of the delivery. If the mobile number is provided , this link will also be sent via SMS. Via the Track & Trace link, any changes in delivery can be requested from the delivery partner.
- Deliveries are not made to freight forwarders, PO Box addresses or hotels etc.
- If you are not at home at the time of delivery, our delivery partner DHL will make a second attempt at a later point in time. If you are unable to receive your order on the second attempt, DHL will deliver your order to a DHL pick-up point in your area.
- To protect personal data, checks on the payment transaction may be carried out. This may cause some delay in the delivery time.
Questions? Please contact our support team.
The Sonos terms and conditions apply to all orders.