Sonos Terms of Sale
Prices and conditions
All prices mentioned on the website are recommended resale prices and include goods and services tax (“GST”).
You can order your Sonos by visiting an Authorised Sonos Dealer.
A defective Sonos product? This is our Sonos Warranty.
Your local consumer protection laws may provide additional rules on warranty. The Sonos Warranty does not in any way restrict the rights that you may have under such rules.
The Sonos Warranty covers defects in materials and workmanship in every Sonos product for one (1) year from the date of the original retail purchase from an Authorised Sonos Dealer. The Sonos Warranty does not guarantee that Sonos products will at all times operate without interruption or will be error-free, or that all errors may be corrected.
If you have a valid claim under the Sonos Warranty and have returned the product in accordance with the procedure set out below, we will repair or replace the defective product free of cost.
If we determine that the problem is not covered under the Sonos Warranty, we will notify you and inform you of service or replacement alternatives that are available to you for an additional fee.
The Sonos Warranty period is not extended if we repair or replace your product.
Your Sonos Warranty is transferable with ownership, so if you give or sell the Sonos product to someone during the guarantee period, it's still covered.
There are some exclusions to the Sonos Warranty, including but not limited to:
- Problems that result from external causes such as accident, abuse or misuse;
- Use that is not in accordance with Sonos' product instructions;
- Products with missing or altered serial numbers; Products which have had their housings opened or are otherwise tampered with; or
- Problems caused by using third party accessories, parts, or components.
What you need to do if you want to return a product
To return a product from within the Sonos Service Region, please follow the instructions set out below.
If you want to return a product from a location outside the Sonos Service Region, please contact Sonos Customer Care. There may be restrictions as to our ability to handle your claim and/or there will be shipping costs involved in returning the product. The Sonos Customer Care team will be able to provide more information.
- Contact Sonos Support to get a RMA number
To return a product from within the Sonos Service Region you can obtain a Return Merchandise Authorization (RMA) number by contacting Sonos Customer Care. Just call us at the free phone number or use any of the other contact methods listed.
- Use the Sonos shipping label and save a copy
You will receive an email confirming the RMA number. This email will include a prepaid returns shipping label. Use the Sonos shipping label you have received and follow the shipping instructions set out on the label to send the products back to Sonos. We are unable to process returned products sent using an alternate carrier or shipping label. Please ensure that all previous shipping labels or other markings have been removed or covered completely prior to applying the provided return shipping label. Retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier.
- Return the product within 14 days of the RMA issue Sonos must receive the returned item within 14 calendar days after an RMA number has been issued and the unit returned must match the serial number specified in the RMA. Make sure you pack the product in a safe packaging. All components of the product need to be included.
- Receive your refund or a repaired or replacement product
If you are returning a defective product under the Warranty, we offer advanced replacement. Your replacement product(s) will ship within 1-2 working days from the RMA request. If your product(s) does not qualify for advanced replacement, your product(s) will ship upon receipt and inspection of your original product(s). We may require a valid credit card number to ship replacement product(s).
If we provide you with an advanced replacement product(s) and we do not receive the original product(s) within 14 days, or if we determine that the problem with your product(s) is not covered by the Sonos Warranty or any local consumer protection laws, we reserve the right to charge the then-current standard price for the applicable product(s) to your credit card or the original form of payment used at the time you placed your original order.
From time to time we may offer limited edition products. Our terms of sale are applicable to our limited edition products, in addition to the below terms and conditions:
- Discounts and promotion codes are not eligible on limited edition products
- Each limited edition is unique and may look and perform differently than standard Sonos products.
General Legal Terms
Sonos may change these Terms of Sale at any time by posting revised terms on this Website. However, such changes will not affect the terms applicable to sales that were concluded prior to the date the revised Terms of Sale were posted. If any part of these Terms of Sale are for any reason unenforceable, that shall not affect the validity and enforceability of any of the remaining provisions of the Terms of Sale.
These Terms of Sale are subject to the law of the country/state where you live.
How to reach us for questions or comments
If you contact us, it is helpful if you give a clear description of your question or comment. This will make it easier to sort it out for you. Also include your email or telephone number, so we know where to reach you. We will do our best to respond to your communication within one working day. If it will take longer to resolve your issue, we will let you know.
We are Sonos Australia Pty Ltd in Melbourne, Australia
Ground Floor, 378 Burwood Highway
Burwood East VIC 3151
1800 4 SONOS (76667) (Customer Care)
0398 740 800 (Corporate Office)
We have several offices in other countries.