Delivery & Shipping information

Free delivery: Orders placed on business days before 12pm will be delivered for free within two business days.*

Express shipping is available and orders placed before 12pm will be delivered the next business day at a charge of £8.95

  • Orders placed after 12:00 , as well as during the weekends or public holidays, will be shipped the next business day
  • *Sonos also delivers to the Crown dependencies of Jersey, Guernsey, and Isle of Man, for these areas please take into account an additional delivery time of 2-3 business days
  • No deliveries can be made on Saturday, Sunday and public holidays
  • All orders will be delivered by our delivery partner DHL
  • Once the order has been shipped, an email will be sent containing a Track & Trace link for information about the status of the delivery. If a mobile number is provided, this link will also be sent by text message Through the Track & Trace link, changes to the delivery can be requested from our delivery partner DHL
  • All deliveries require a signature for receipt of delivery
  • Deliveries can only be made to a valid full street address and not to such as freight forwarders, hotels, PO box addresses, or BFPOs
  • If you are not at home at the time of delivery, our delivery partner DHL will make a second attempt at a later point in time. If you are unable to receive your order on the second attempt, DHL will deliver your order to a DHL pick-up point in your area
  • To protect personal data, additional checks with the payment transaction may be carried out. This may cause some delays with delivery

For further questions, please contact our support team.

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