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jg2073Contributor I

Controllers and Music services

All Speakers Disappeared from Spotify

All my speakers have disappeared from Spotify and I have been unable to get them back. I tried reauthorizing Spotify in the Sonos app, I rebooted the router and I rebooted one speaker to see if that would resolve the issue. I also checked to make sure there were no pending updates. Nothing has worked. This is happening on both the mobile and desktop apps. Everything works fine on the Sonos mobile and desktop apps. All speakers show as connected to the system on the Sonos app. Any ideas how to resolve this? It just started happening a couple of days ago.

Dcgman#1Chromatic Producer I

Controllers and Music services

SPOTIFY Album’s Missing

On my Sonos app (both iPhone & iPad) when I search for an artist most all of their albums & singles show up. But there’s also some singles and compilations missing towards the end. Unlike when I open and search on Spotify app, all albums, singles and compilations are listed. The only way I can play those missing albums is thru airplay.

JorgeFContributor I

Combining Sonos Arc to wired in-ceiling rear speakers for home theater via Sonos Amp

Hi,I’m redesigning our home theater setup and I have in-ceiling wired speakers that I can connect to a Sonos Amp. I would use a Sonos Arc as the front channels. Can I then connect the in-ceiling speakers via a Sonos Amp to the ecosystem to use as rear channels for surround sound in the home theater setup?If possible, do either of the Arc or the Amp need to be hardwired to the router or a switch?

GildaContributor I

How to connect my Arc to my Amp/Sub/ceiling speaker set up

I am able to connect my Amp/Sub/4 ceiling speakers to my TV, but when I try to connect my Arc, I am being prompted to use the Arc or the other set up. I would like all the speakers to work in tandem when watching TV. Can someone please let me know what I am doing incorrectly? thanks!

RazerContributor I

Controllers and Music services

S1 and S2 set-up Problems

I have six first generation and two 2nd generation speaker on a single network, I have just purchased a sonos device which is not compatible with the S1 controller. I have created a second account but when I try and log-in to set the device up I keep getting same screen telling me Sonos found on xxx network which include products not compatible with S2 controller and you have two options1. Open S1 to control or update the system2. Set-up a new system with the S2 appI seem to be stuck in a loop and can't get passed this screen.

SteveFL2023Contributor I

sonos arc skipping

I have read the supposed fixes for the incredibly annoying issue with the Sonos Arc sounding going in and out. It seems the only so-called fix is unplugging everything?!!!? Since I did that and it keeps happening again a few weeks or months later am I to just keep unplugging EVERYTHING each time? Is this company serious? There must be a better fix or a class action lawsuit to get them to replace and or fix the issue completely?

CigogneContributor I

voice control on Era 300 upside down

"I have a Sonos Era 300 speaker installed on a shelf 50 cm from the ceiling; following Sonos recommendations, I placed it upside down; however, the speaker no longer responds to voice control; does it mean that the microphone is out of reach when the device is upside down ?

r_johnstonContributor I

Portable speakers

sign in issue

hi I’m trying to install & use sonos2 app. I’m being asked to sign in using an email address that I dont recognise nor have password for. How do I solve this?

JohnXContributor I

Sonance outdoor speaker Keep blowing

I have a sonos amp connected to Sonance outdoor speakers. The speakers have both stopped working (only the tweater is working on each speaker). This is the second time in two years that the sonance speakers stopped working. 1. I have reset the amp2. Checked wiring3. Had sonos customer service perform diagnostics over the phone (listening to speaker). He said the amp is working properly, this is a speaker issue.4. I talked to Sonance customer service. He said that the speakers are definitely blown. He said this is NOT a common problem they see (and they put tons of them in marine environments). He said that he thinks this is a sonos amp problem and while sonos amps can over power these speakers, properly functioning ones should not. So, below is a review of my system. The outside zone consists of one sonos amp powered through a surge protector, 30 feet of 16-4AWG, Oxygen free, CL3 and burial rated wire to each speaker with only the black and red leads connected. The speakers ar

nilloContributor I

beam gen

Hi everyone, I have an issue with my beam (gen 2) and I have no clue what to do, I connected it to my TCL tv with the supplied HDMI cable, and the audio sounded crispy, and then I realized it frequently goes bad... everything is good and the sound is clear and then it becomes muffled for short time(like someone put it in a box) and clears up again, this happens really frequently and hard to keep track of, I tried sending a recording to support and they said they couldn't hear anything wrong…what can I do? this is annoying and nothing helps... I tried factory reset and connecting using optical cable… The audio is good till 0:08 and turns good again at 0:25i uploaded the audio clip to http://sndup.net/gnn6(googled anonymous audio upload)

jg2073Contributor I

Controllers and Music services

All Speakers Disappeared from Spotify

All my speakers have disappeared from Spotify and I have been unable to get them back. I tried reauthorizing Spotify in the Sonos app, I rebooted the router and I rebooted one speaker to see if that would resolve the issue. I also checked to make sure there were no pending updates. Nothing has worked. This is happening on both the mobile and desktop apps. Everything works fine on the Sonos mobile and desktop apps. All speakers show as connected to the system on the Sonos app. Any ideas how to resolve this? It just started happening a couple of days ago.

Geordieshorts74Contributor I

Controllers and Music services

Redesigned Sonos app and compatibility with voice-over screen reader in IOS

Hello has the forthcoming redesigned Sonos App (announced on 23rd April 2024) been tested for compatibility with the voice-over screen reader in IOS? I am totally blind and currently use sonos very successfully with the S2 app on both my Iphone and Ipad. can you confirm whether the app has been tested with voice-over and that it will continue to be accessible to voice-over users. I am slightly reluctant to update if the app ends up being less accessible to me. at present the current app works beautifully with the exception of a few minor quirks. Thanks for any info you can supply. Best wishes Angus

Dcgman#1Chromatic Producer I

Controllers and Music services

SPOTIFY Album’s Missing

On my Sonos app (both iPhone & iPad) when I search for an artist most all of their albums & singles show up. But there’s also some singles and compilations missing towards the end. Unlike when I open and search on Spotify app, all albums, singles and compilations are listed. The only way I can play those missing albums is thru airplay.

JorgeFContributor I

Combining Sonos Arc to wired in-ceiling rear speakers for home theater via Sonos Amp

Hi,I’m redesigning our home theater setup and I have in-ceiling wired speakers that I can connect to a Sonos Amp. I would use a Sonos Arc as the front channels. Can I then connect the in-ceiling speakers via a Sonos Amp to the ecosystem to use as rear channels for surround sound in the home theater setup?If possible, do either of the Arc or the Amp need to be hardwired to the router or a switch?

GildaContributor I

How to connect my Arc to my Amp/Sub/ceiling speaker set up

I am able to connect my Amp/Sub/4 ceiling speakers to my TV, but when I try to connect my Arc, I am being prompted to use the Arc or the other set up. I would like all the speakers to work in tandem when watching TV. Can someone please let me know what I am doing incorrectly? thanks!

RazerContributor I

Controllers and Music services

S1 and S2 set-up Problems

I have six first generation and two 2nd generation speaker on a single network, I have just purchased a sonos device which is not compatible with the S1 controller. I have created a second account but when I try and log-in to set the device up I keep getting same screen telling me Sonos found on xxx network which include products not compatible with S2 controller and you have two options1. Open S1 to control or update the system2. Set-up a new system with the S2 appI seem to be stuck in a loop and can't get passed this screen.

SteveFL2023Contributor I

sonos arc skipping

I have read the supposed fixes for the incredibly annoying issue with the Sonos Arc sounding going in and out. It seems the only so-called fix is unplugging everything?!!!? Since I did that and it keeps happening again a few weeks or months later am I to just keep unplugging EVERYTHING each time? Is this company serious? There must be a better fix or a class action lawsuit to get them to replace and or fix the issue completely?

CigogneContributor I

voice control on Era 300 upside down

"I have a Sonos Era 300 speaker installed on a shelf 50 cm from the ceiling; following Sonos recommendations, I placed it upside down; however, the speaker no longer responds to voice control; does it mean that the microphone is out of reach when the device is upside down ?

r_johnstonContributor I

Portable speakers

sign in issue

hi I’m trying to install & use sonos2 app. I’m being asked to sign in using an email address that I dont recognise nor have password for. How do I solve this?

Marco.BSonos Staff

The new Sonos Mobile App & Web AppNews

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen. Home ScreenThe new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation. The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app. 100+ streaming services, one Home screenThe redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming expe

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