Payment options and taxes
What payment options do you offer?
Visa, MasterCard, American Express, and PayPal.
Can I pay by invoice?
Pay by invoice is currently not available in your region.
When will my account be charged for my Sonos order?
Credit cards and PayPal are only charged, once the order is prepared in the warehouse for dispatch, but we may authorise the card when the order is placed.
What do I do if my credit card is not accepted?
You can choose another payment method or contact our Sales Team for other options.
Can I purchase a Sonos E-Gift card?
We do not offer gift cards at the moment.
I'm a student. Do you offer any student promos?
In partnership with UNiDAYS, Sonos is proud to offer students discounts of up to 15% off sonos.com purchases. Look here for details.
Are there any exclusions on what you can use the student discount on?
Please see the Unidays Terms & Conditions for more information.
How do I use the discount code?
Before finalising your order you will be able to enter your discount code. Discounts and promotion codes are not eligible on limited edition products and cannot be combined with other offers and promotions. Other Terms & Conditions may apply.
Can I use more than one discount code on my order?
Discounts and promotion codes can not be combined.
Do you charge VAT?
Value added tax (VAT) is charged in accordance with local legislation in each country. Your final price will reflect the correct VAT rate for the destination country of your order.
Are the prices including all taxes?
All prices mentioned in the web shop are inclusive of V.A.T.
What if I am a company?
If you are a company and have a valid VAT number for cross-boarder transactions inside the EU, you can apply the VAT number at check out and the VAT will be removed. Alternatively you can request a refund for the paid VAT later, upon providing a valid VAT number. The VAT number must be validated on the European Commission VIES platform.
Will I receive a VAT invoice?
A VAT invoice will be provided via the email address you provide after your order has been placed. This invoice should be used for all VAT refund and reporting purposes. The invoice will include the Sonos VAT Registration Number.
How do I view and download my previous invoices?
Please contact our Sales Team.