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Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

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The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

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General feedback and conversation

General feedback and conversation

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neilmceContributor I

Lost all connectivity

Hi community,I have a home speaker set up (Beam + Sub + 2 Ones), a stereo pair of Ones and two other Ones. Connectivity to all of them has been lost. I tried the recommended procedures on the app of turning all of them off/on, and rebooting the router (an Asus model). All speakers are (were) connected via wifi, i.e. none wired. Nothing in my configuration has changed. All other devices in my home are using the wifi and wider internet successfully, with no interruptions. All help gratefully received!

LogicalPathContributor I

Controllers and Music services

Pandora Missing

Hello, I recently had Sonos setup in my home and the Pandora service was missing from the list of services. The technician told me there are issues with Pandora and Sonos at the moment and that I should just wait for you all to get it sorted out. However, when I search on your site it doesn’t seem that is accurate. Is Pandora available or not? If so what can I do to access it?

GTSeattleAvid Contributor I

Playlists and Sonos Queue

Is there any way with Sonos to “lock” two or more songs to play in specific within a playlist or queue? In other words, if “shuffle” is selected, can two songs be chosen to always play together despite shuffle? (I know I can always play the same queue in the same order without shuffle - just wondering if there is any way to “lock” songs together.)

JazzNerdContributor I

Wired speakers cutting out

Our wired “dumb” speakers keep cutting out. They are not wireless, they don’t have an IP address. They are old fashioned speakers hard wired into the Connect Amp. And they cut in and out repeatedly.I have read the forum answers relating to this issue with Sonos speakers but haven’t seen anything with dumb speakers. I wouldn’t expect to get assistance from Sonos as they are not Sonos items. But it’s incredibly annoying.

AntifonProdigy II

Advanced setups

Linking two halves of a stereo pair via Ethernet

I think this question has been asked before - probably multiple times - but a search of the subject line didn’t find anything. I did however check to make sure I haven’t asked the question before…Is there anything to be gained by linking two halves of a stereo pair together with a crossover ethernet cable?Ok, I’ve asked it, and it looks stupid now it’s written down, but… the thinking is that one half of a stereo pair almost certainly gets sent the whole stereo signal via wifi - it just throws one half away.And of course the other half of a stereo pair needs the same amount of wifi bandwidth to get the other half of the stereo signal - and it throws the other half away.But if the two are linked together, one can send the data to the other via the wired network, thus halving the wifi bandwidth used.Yeah, I know - sounds unlikely, but I had to ask!

Paddy85Contributor I

Advanced setups

WD100 iPod Dock - Still Possible in 2024?

I am well aware the WD100 has been out of support for some time and therefore only works with the firmware of the period.Nonetheless, I would be very interested to add one to my system even if it means downgrading the firmware and/or app. According to the community post below it was still possible in 2018:Has anyone had any success in downgrading the firmware to allow WD100 compatibility and does anyone have links to the required firmware?

BayHawkesContributor I

Components and Architectural

need a set up for living room and patio

Hello! I need Sonos suggestions for the following requirements.Music for my living room that opens into a patio and pool. So, i need to play music in my living room only sometimes, sometimes only outdoors in the patio and sometimes both. There’s not TVs involved.So, ideally in the living room i need an amp and speakers. it’s a large space and i wouldn’t mind ceiling speaker solutions. is a soundbar a good idea with a sub and satellite ceiling speakers? is there a limit to how many speakers i can add? For the patio i need weatherproof speakers for sure. will the same amp be able to power all the speakers?Any suggestions would be appreciated.Thanks!

Wonderob3Contributor I

Advanced setups

System not connected

So many issues that I don’t know where to start! I’ve spent the best part of £10k and it’s so problematic that I’m regretting buying it all! Try again later is the Sonia setup advice! Oh yeah that will help!

Woodie52Contributor I

General feedback and conversation

Connecting iPhone to Wifi-connected Port

I have a Wifi-connected Sonos Port that works fine with my Android phone app, but we can’t connect my wife’s iPhone, which can’t find the Port on our LAN.

Steve251Avid Contributor III

Atmos music. Arc Surround speakers

I read on this forum yesterday that your Atmos speakers will not play Atmos if you group one non Atmos speaker. So my question is that I group my LIving Room (Arc with two play 3 speakers as surronds) with my Office (Era 300) If I play Atmos albums from Apple will I get them in Atmos with the two play 3’s TIA Steve

Brian DoyleContributor I

Controllers and Music services

Sonos App is Complete Garbage - for mobile or desktop

Sonos speakers are great, but everything about the apps is garbage, and gets worse with each update.Almost everyday, Sonos “forgets” where my library is. I have to go into settings and add the folder again, even though it is already there. Sometimes, I can just start playing something I played recently through the app, even though it says there’s no music library!On the mobile app, when I search an artist, it can’t find the song files I have stored locally on my phone! I’ve checked permissions, I’ve updated… everything. For a while, I could fix this by toggling between new and classic search and now that doesn’t even work. This system is way too expensive for such * software.If I find a better app that can work with these speakers I will absolutely never use Sonos apps again. *Moderator Note: Modified in accordance with the Community Code of Conduct.*

neilmceContributor I

Lost all connectivity

Hi community,I have a home speaker set up (Beam + Sub + 2 Ones), a stereo pair of Ones and two other Ones. Connectivity to all of them has been lost. I tried the recommended procedures on the app of turning all of them off/on, and rebooting the router (an Asus model). All speakers are (were) connected via wifi, i.e. none wired. Nothing in my configuration has changed. All other devices in my home are using the wifi and wider internet successfully, with no interruptions. All help gratefully received!

LogicalPathContributor I

Controllers and Music services

Pandora Missing

Hello, I recently had Sonos setup in my home and the Pandora service was missing from the list of services. The technician told me there are issues with Pandora and Sonos at the moment and that I should just wait for you all to get it sorted out. However, when I search on your site it doesn’t seem that is accurate. Is Pandora available or not? If so what can I do to access it?

GTSeattleAvid Contributor I

Playlists and Sonos Queue

Is there any way with Sonos to “lock” two or more songs to play in specific within a playlist or queue? In other words, if “shuffle” is selected, can two songs be chosen to always play together despite shuffle? (I know I can always play the same queue in the same order without shuffle - just wondering if there is any way to “lock” songs together.)

JazzNerdContributor I

Wired speakers cutting out

Our wired “dumb” speakers keep cutting out. They are not wireless, they don’t have an IP address. They are old fashioned speakers hard wired into the Connect Amp. And they cut in and out repeatedly.I have read the forum answers relating to this issue with Sonos speakers but haven’t seen anything with dumb speakers. I wouldn’t expect to get assistance from Sonos as they are not Sonos items. But it’s incredibly annoying.

AntifonProdigy II

Advanced setups

Linking two halves of a stereo pair via Ethernet

I think this question has been asked before - probably multiple times - but a search of the subject line didn’t find anything. I did however check to make sure I haven’t asked the question before…Is there anything to be gained by linking two halves of a stereo pair together with a crossover ethernet cable?Ok, I’ve asked it, and it looks stupid now it’s written down, but… the thinking is that one half of a stereo pair almost certainly gets sent the whole stereo signal via wifi - it just throws one half away.And of course the other half of a stereo pair needs the same amount of wifi bandwidth to get the other half of the stereo signal - and it throws the other half away.But if the two are linked together, one can send the data to the other via the wired network, thus halving the wifi bandwidth used.Yeah, I know - sounds unlikely, but I had to ask!

Paddy85Contributor I

Advanced setups

WD100 iPod Dock - Still Possible in 2024?

I am well aware the WD100 has been out of support for some time and therefore only works with the firmware of the period.Nonetheless, I would be very interested to add one to my system even if it means downgrading the firmware and/or app. According to the community post below it was still possible in 2018:Has anyone had any success in downgrading the firmware to allow WD100 compatibility and does anyone have links to the required firmware?

BayHawkesContributor I

Components and Architectural

need a set up for living room and patio

Hello! I need Sonos suggestions for the following requirements.Music for my living room that opens into a patio and pool. So, i need to play music in my living room only sometimes, sometimes only outdoors in the patio and sometimes both. There’s not TVs involved.So, ideally in the living room i need an amp and speakers. it’s a large space and i wouldn’t mind ceiling speaker solutions. is a soundbar a good idea with a sub and satellite ceiling speakers? is there a limit to how many speakers i can add? For the patio i need weatherproof speakers for sure. will the same amp be able to power all the speakers?Any suggestions would be appreciated.Thanks!

Wonderob3Contributor I

Advanced setups

System not connected

So many issues that I don’t know where to start! I’ve spent the best part of £10k and it’s so problematic that I’m regretting buying it all! Try again later is the Sonia setup advice! Oh yeah that will help!

Moni19Avid Contributor I

Sound Intermittently keep cutting out on Samsung TV.

Hi since I’ve had my new tv set up I’m experiencing issues.The sound intermittently keeps cutting out which is so annoying I went on the Facebook group forum and everyone said to change the hdmi cable which I’ve done but the issue remains. Can you pls assist ? TV model is Samsung QE75Q60BAUXXU My set up is Sonos ArcSonos SubAnd 2 x Sonos Ones The HDMI cable I have changed to is this one IBRA 2.1 HDMI Cable 8K, 1.5m... https://www.amazon.co.uk/dp/B07WJBMR8N?ref=ppx_pop_mob_ap_share Pls can you assist as it’s really annoying Thanks in advance

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