Skip to main content

Shop

Speakers
Home Theater
Components
Speaker Sets
Accessories
Architectural
Speaker Recommender
Compare
Shop all

Learn

How Sonos Works
Brilliant Sound
Easy to Use
Listen Your Way
Home Theater

Support

Radio

My account

Profile
Orders
System
Beta

Shop
Learn
Support
Radio

- - Info Hub
Groups
Support site
Release Radar

Community overview

165,874 Topics
861,362 Replies
412,066 Members

Find answers to your questions
Stay up to date on the latest topics
Ask questions and help others

Ask your question

Ask a question

News and announcements

John MacFarlane and Sonos

Use SVC with Spotify now

The new Sonos App

Conversations
Help others
Recently active

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

Ask a question

44 topics
89 Replies

Speakers

2936 topics
15098 Replies

Home theater

4641 topics
25283 Replies

Portable speakers

Portable speakers

1188 topics
6734 Replies

Components and Architectural

Components and Architectural

4426 topics
25326 Replies

Controllers and Music services

Controllers and Music services

3884 topics
25498 Replies

Advanced setups

Advanced setups

1879 topics
12485 Replies

Talk Sonos Products

What Sonos product is best for you? How do you expand your Sonos system? Have a Sonos tip or trick to share? Show off your setup and your products here.

What to get

3424 topics
18251 Replies

Speakers

3197 topics
30371 Replies

Home theater

6517 topics
53874 Replies

Portable speakers

Portable speakers

89 topics
570 Replies

Components and Architectural

Components and Architectural

2243 topics
16917 Replies

Controllers and Music services

Controllers and Music services

5660 topics
53446 Replies

Advanced setups

Advanced setups

113 topics
602 Replies

Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

Sonos Voice Control

Sonos Voice Control

143 topics
773 Replies

Amazon Alexa and Sonos

Amazon Alexa and Sonos

3079 topics
24147 Replies

Google Assistant and Sonos

Google Assistant and Sonos

815 topics
6197 Replies

Smart home integrations

Smart home integrations

376 topics
2692 Replies

Other language forum

For languages other than English we offer these forums.

Sonos Nordic forum

Sonos Nordic forum

177 topics
486 Replies

The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

Owners café

337 topics
3894 Replies

General feedback and conversation

General feedback and conversation

996 topics
6518 Replies

Lo38Contributor I

renseignements

Bonjour aux utilisateurs français de produits Sonos j’aimerais acheter une platine vinyle et aussi ressortir mes ce donc acheter également un lecteur cd. Quelle est la meilleure solution de configuration , acheter le sonos port? Comment relier tout ça ? Merci pour vos réponses Laurent Moderator Note: Added Translation by Google Translate- Good morningto French users of Sonos productsI would like to buy a vinyl turntable and also take out my CDs so also buy a CD player. What is the best configuration solution, buy the sonos port? How to connect all of this? Thank you for your answersLaurent

DmaclContributor I

sonos amp sub and passive speakers do they integrate

Can my sub be used with Sonos amp and passive speakers

mac2468Contributor I

MFA for Sonos Account

Hi,Hoping someone can answer a query around account security. As far as I can see the account we all use is only a single authentication. I’m hoping / wondering if there are any plans to change that by incorporating MFA?Does anyone ( Sonos or community ) know if this is going to be incorporated or is on a rollout in the future ?Thanks in advance !

DjchebaContributor I

Truplay Compatibility passive speakers

What is the best Trueplay-compatible passive in-wall speaker?

mca79Contributor I

Amp & Atmos

Does Sonos Amp support Dolby Atmos?

TwincamanAvid Contributor I

Windows 11 sonos app stopped working

For no apparent reason my Sonos app on my Windows 11 desktop stopped connecting with my system. System works fine with iPhone app. Trie all the fixes mentioned including uninstalling and reinstalling. Nothing helps.

wallywrldContributor I

Sonos app crashing on iPhone Six

I use an older iPhone to control my system when I am using my newer phone for other activities. It has no sim card, just connected to network. Only music and book programs on i-6. I downloaded the Sonos app. Because phone is older, it won’t update to newer software but just reverts back to older version. That has not been a problem for a couple of years. Everything worked as expected. I replaced a Sonos Roam today and now when I start the app it starts then crashes. It shows as active when i go to close apps but when I close and reopen it keeps doing same thing. I have unloaded and reloaded software multiple times. I have rebooted the phone multiple times. I’ve even reset the iPhone. the App works fine on my iPhone 13. Any thoughts

dmalcolmContributor I

Sonos AMP speakers stopped playing music or surround.

Ive had an amp, soundbar and surround speakers working fne in the lounge. The speakers did play full music when music was playing and auto switched to surround when the TV was on. all good. But now there is no music or surround coming form the speakers. They are connected as i can hear the tone when i change the amps volume. Ive tried disconnecting the surrounds and re connecting and it says they are - but no sound. any thoughts on what i’m missing? thanks in advance.

billiejoe87Chromatic Producer I

LG OLED Lip Sync In 2024

Hey all,I had a bad experience back in the days of the LG C7 with lip sync issues with the Sonos Playbar & Arc. I’m looking to buy an LG G4 & was wondering with eARC these days if people with LG TV’s are still having lip sync issues or other problems with LG TV’s?Would really appreciate some help from those particularly with newer LG’s like the C3, G3, C4 & G4 etc.

TrevbrownContributor I

AMP and Beam 2 connection

cst6321We have a Sonos Amp in our home, with pairs of indoor and outdoor speakers (not Sonos Brand), hard wired to the Sonos Amp, and we have no major issues playing music through these speakers, via streaming services and the Sonos App on our phones.For the context of this post, leave the outdoor speakers out of the conversation. This pertains to the in-ceiling speakers we have in our family room and wanting to set them up as surround speakers for our TV.We also have a Sonos Beam Gen 2 connected to our living room TV. We want to connect the Beam2 to the Amp which has the hard wired speakers, to get surround sound. We can connect both separately and even play music from our phones through both the ceiling speakers and Beam at the same time. But TV sound only comes through the beam2, not at all through the ceiling speakers. How do we connect the Beam2 to the Amp for surround sound?

Lo38Contributor I

renseignements

Bonjour aux utilisateurs français de produits Sonos j’aimerais acheter une platine vinyle et aussi ressortir mes ce donc acheter également un lecteur cd. Quelle est la meilleure solution de configuration , acheter le sonos port? Comment relier tout ça ? Merci pour vos réponses Laurent Moderator Note: Added Translation by Google Translate- Good morningto French users of Sonos productsI would like to buy a vinyl turntable and also take out my CDs so also buy a CD player. What is the best configuration solution, buy the sonos port? How to connect all of this? Thank you for your answersLaurent

DmaclContributor I

sonos amp sub and passive speakers do they integrate

Can my sub be used with Sonos amp and passive speakers

HumanoAlexContributor I

Bluetooth connected but no sound - Era 100

I just purchased my Era 100 to connect it to a Samsung Monitor. The speaker connected to my iPhone and iPad perfectly but not with the monitor.The monitor does not have bluetooth so I bought a bluetooth transmitter and it works perfectly with my AirPods and Sony earphones but not with the speaker. The Sonos app indicates that it's connected to the BT transmitter but there is no sound. I also tried to connect the speaker with a 3.5 mm jack and nothing, no sound. do I need to buy a better BT transmitter? I bought a random one from Amazon or do I need the Sonos in-line adapter?

mac2468Contributor I

MFA for Sonos Account

Hi,Hoping someone can answer a query around account security. As far as I can see the account we all use is only a single authentication. I’m hoping / wondering if there are any plans to change that by incorporating MFA?Does anyone ( Sonos or community ) know if this is going to be incorporated or is on a rollout in the future ?Thanks in advance !

DjchebaContributor I

Truplay Compatibility passive speakers

What is the best Trueplay-compatible passive in-wall speaker?

mca79Contributor I

Amp & Atmos

Does Sonos Amp support Dolby Atmos?

PogzContributor I

Problem with ARC since LG WebOS Update

Hi everybody,I have an Arc installed on an LG OLED G2 TV (2022).Everything worked very well, until LG's WebOS update (April 2024).Since then, every time the TV is started, the sound of the Arc is jerky, cut, jerky, freeze etc....The only solution I found is to change the audio settings on the TV.I have to select “TV speakers” as audio output, then 2 seconds later I reselect “HDMI eArc”. It works but I have to do it as soon as I turn on the TV....No response from LG. Has this ever happened to anyone here?Do you have an idea to fix all this?Thanks a lot for your help!

bonerp1Contributor II

Upgrading to s2 products

I wanted to upgrade to arc from playbar taking advantage of the 30% discount and being able to sell playbar for £200.... Expensive hobby but WOW atmos is immense.Luckily was able to use my sub and 2 play 1s after a bit of faffing updating them, but play 5 was gen1, as was my zone player which linked my rega turntable. Sold both already! Also upgraded to the port (managed to bag a new one/unused off ebay for £200) and bought an ikea bookshelf speaker - really is a decent bit of kit for not a lot of money - £115 posted.I'd recommend an upgrade to arc and replacing other speakers with ikea.However the system did drop once already. Hoping that doesn't happen frequently. Restarted phone and it resolved itself.

dj009Contributor I

Portable speakers

Sonos Roam Constantly dropping network and takes multiple attempts to get back online.

Why does the Roam suck so bad? I have it plugged in and it still constantly drops the network and is impossible to get back online. Really thinking about ditching the whole system.

Vil26Contributor I

General feedback and conversation

The replacement process is frustrating.

About a week ago, I sent two speakers for replacement. Only one had a problem with the Wi-Fi, but since I was using them as a stereo pair, the representative told me to send both. They received the first one (the one with the Wi-Fi card issue or something like that) on Wednesday, 4/25, and sent the replacement the same day. I got the notification that they received the second speaker on the same day, 4/25, a few hours later. It's been a week, and they haven't even sent me the shipping number for its replacement. According to their email, I was supposed to receive the replacement 1 to 5 days after they received my speaker. I've contacted them multiple times, and all they tell me is that they've escalated it to the returns area, but that doesn't help me. The first time they escalated it was days ago, and I still haven't received any follow-up email.It's quite frustrating because I've read stories from other people here, and it seems that when this happens with SONOS, it can take months t

Information Hub

General Information

2 Categories
17 Articles

Hall of Fame

Show complete Hall of Fame

Show complete Hall of Fame

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Log in or register to reply

Login to the community

Log in or register to reply

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Our Company
News
Blog
Careers
Responsibility
Innovation

Manage Your Account
Order Status
Shipping and Delivery
Returns
Certified Refurbished
Find a Store
Dealer Store
Investors
Sonos for Business
Works with Sonos
Developer Portal
Contact Us
Frontline Workers
Sonos App
Students
Upgrade

© 2022 Sonos Inc.
Legal
Privacy statement
Accessibility
Conformity
Site map
Security
Cookie settings