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Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

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The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

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willryan42Avid Contributor I

Controllers and Music services

Is Sonos killing local libraries with these new software updates?

Just updated the iOS app and I don’t see any way to search or access my local library on my computer. I know this was the case when Sonos updated the search feature in the S2 app, but now it seems like there’s no “classic search” option. What’s the deal?

billiejoe87Chromatic Producer I

Sonos ARC + LG G4 eARC Issue

Hi all,Took delivery of a 77” LG G4 2 days ago.There is an eARC issue I am experiencing specifically with Dolby & DTS content when reverting to Multichannel PCM 5.1 using external devices.Basically, if I am playing something in Dolby Atmos on the Apple TV for example & then switch over to a device which is set to Multichannel PCM 5.1 (Like the Nintendo Switch surround sound setting), I will have no audio on the Nintendo Switch until either turning the TV off and back on again or completely powering off the apple tv which then seems to release the audio for the Nintendo Switch.Like I said earlier, this only happens when you are playing or have just played Dolby/DTS content on an external device and then while that device is still turned on you switch inputs to another external device. It doesn’t happen with Stereo, Multichannel PCM 7.1 or any other format, which makes me thing it’s an LG firmware bug causing it.Anyone else here with an LG G4, Sonos ARC, Apple TV 4K & PS5/Nin

ApplesAvid Contributor I

Split system Auto Updating

I run a split S1 / S2 setup primarily as I have found that a stereo Play:3 pair runs much more smoothly on S2. I have a Move and Amp on S2 with no issues. This morning I went to play my Play:3 pair and the S1 App window defaulted to direct me to the S2 app. I contacted chat and Alex advised that the Play:3 pair were on the S2 app. Strange I thought as I had not elected to upgrade.It seems after two attempts to downgrade the Play:3 to S1 they auto update to S2 without any user interaction.The stereo pair are running on S2 and will just have to see how it goes as they have in the past they started getting laggy and that is both wired and wireless.It would seem that some update has been pushed out and auto updating anything on S1.Now: Version: 16.1.1 (build 78152020)

paustin819Contributor I

Sonos Play 1 disconnecting from wifi when I add as surround to Beam

After changing around my living room and plugging back in my play:1’s they disconnected from my wifi. Since then I have not been able to get them to add back in as surrounds. I have hard reset all three items. I have recycled my router multiple times. I have removed them from the device list from my router. I have tested adding just one speaker to sonos and able to stream music to it. When I add the second one it asks me to make it surround so I select yes and it looks like it adds them. When I leave the sonos app and comes back in it shows me connectivity problems and both play are not connected and then I go to the app for the router and the speakers are no longer connected to the router. All sonos items are connected via wifi. I can see both the playbase and the beam in my router app, but none of my 4 sonos play or my sub.

Moogwai1975Contributor I

Controllers and Music services

new app, can i play music off my phone

Hey guys, as I said in the description.....will this new app enable me to play music off my phone again? Like it used to. Cheers

Will_MiddlemissContributor I

Sonos Beam TV dialogue sync problems

Hi, grateful for any help with my sonos beam please. I only recently bought it and it's driving my wife and I crazy. It's echoing around every 10 mins or so. It usually only lasts for around 30 seconds and then corrects itself. I can also correct it by using the reset button in the TV Dialogue Synch settings in the app.

SewnossContributor I

Sonos Voice Control

Sonos Voice Control and Miss Honey

Whenever I say “Hey Sonos, play Miss Honey by Eats Everything” it completely blanks me like nah gurrrl, not today. The only song it ever behaves like this when I ask for 😂

ShapesContributor I

Components and Architectural

sonos connect glitching

My Sonos connect has been operating without any issue now no matter the audio source, the music is glitching like a scratched cd. I have tried changing my modem channel and the Sonos channel like the wifi interference advise but still no change.

SJEMContributor I

Sonos Voice Control

Listening to radio - Sonos Voice Control and BBC

I can use voice control to listen to music on Spotify. When I ask for Radio 4 i am told there is an issue with my music provider. I have reauthorised etc. I can connect to Radio 4 via the app but not with voice control.

Ian R LawesContributor I

LG magic remote and playbase

Used to have a Samsung TV that went wrong and I replaced it with an LG. The old remote worked, and is still working with my playbase, however when I try to update and use my magic remote via the Sonos app it says it can’t find it. I’ve been through every (logic to me) menu I can think of numerous times. IN the TV I am connected via the optical lead. On the TV’s app I have selected Sonos as the manufacturer but the app says it can’t connect because of the null modem cable!!!! Sonos helpline says it’s because of the TV and it’s settings, even spoke to one of their tech guys who said get in touch with LG, but thought I’d try on here to see if anybody can help me. I have read several discussions on this topic and have tried “Bose” and “Phillips” but neither have worked. Anybody got any ideas please???

willryan42Avid Contributor I

Controllers and Music services

Is Sonos killing local libraries with these new software updates?

Just updated the iOS app and I don’t see any way to search or access my local library on my computer. I know this was the case when Sonos updated the search feature in the S2 app, but now it seems like there’s no “classic search” option. What’s the deal?

billiejoe87Chromatic Producer I

Sonos ARC + LG G4 eARC Issue

Hi all,Took delivery of a 77” LG G4 2 days ago.There is an eARC issue I am experiencing specifically with Dolby & DTS content when reverting to Multichannel PCM 5.1 using external devices.Basically, if I am playing something in Dolby Atmos on the Apple TV for example & then switch over to a device which is set to Multichannel PCM 5.1 (Like the Nintendo Switch surround sound setting), I will have no audio on the Nintendo Switch until either turning the TV off and back on again or completely powering off the apple tv which then seems to release the audio for the Nintendo Switch.Like I said earlier, this only happens when you are playing or have just played Dolby/DTS content on an external device and then while that device is still turned on you switch inputs to another external device. It doesn’t happen with Stereo, Multichannel PCM 7.1 or any other format, which makes me thing it’s an LG firmware bug causing it.Anyone else here with an LG G4, Sonos ARC, Apple TV 4K & PS5/Nin

Marco.BSonos Staff

The new Sonos Mobile App & Web AppNews

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen. Home ScreenThe new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation. The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app. 100+ streaming services, one Home screenThe redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming expe

ApplesAvid Contributor I

Split system Auto Updating

I run a split S1 / S2 setup primarily as I have found that a stereo Play:3 pair runs much more smoothly on S2. I have a Move and Amp on S2 with no issues. This morning I went to play my Play:3 pair and the S1 App window defaulted to direct me to the S2 app. I contacted chat and Alex advised that the Play:3 pair were on the S2 app. Strange I thought as I had not elected to upgrade.It seems after two attempts to downgrade the Play:3 to S1 they auto update to S2 without any user interaction.The stereo pair are running on S2 and will just have to see how it goes as they have in the past they started getting laggy and that is both wired and wireless.It would seem that some update has been pushed out and auto updating anything on S1.Now: Version: 16.1.1 (build 78152020)

press250Avid Contributor III

Controllers and Music services

Adding a Windows SMB Share, Step-by-Step

For those who have been using the Sonos proprietary(ish) file sharing built into the about-to-be-deprecated Windows desktop client (SonosLibraryShare.exe), here are the steps to enable Windows 11 ‘native’ SMB file sharing (applies to Windows 10 with some nomenclature differences). Godspeed to all.If you’re running an up-to-date version of Windows 10 or 11, you’ll automagically get SMBv2 which is forward-compatible with Sonos. (SMBv1 and SMBv2 discussed at length elsewhere in these forums).1. Switch your LAN to “Private Network”Settings > Network & internet > Ethernet/WiFi- Select “Private Network” radio button2. Enable file sharingSettings > Network & internet > Advanced sharing settings- Under “Private networks” (current profile) section - Set “Network discovery” On - Set “Setup network connected devices automatically” checked - Set “File and printer sharing” On3. Setup local account specifically for music file sharingOh man, I can’t tackle the whole “loca

paustin819Contributor I

Sonos Play 1 disconnecting from wifi when I add as surround to Beam

After changing around my living room and plugging back in my play:1’s they disconnected from my wifi. Since then I have not been able to get them to add back in as surrounds. I have hard reset all three items. I have recycled my router multiple times. I have removed them from the device list from my router. I have tested adding just one speaker to sonos and able to stream music to it. When I add the second one it asks me to make it surround so I select yes and it looks like it adds them. When I leave the sonos app and comes back in it shows me connectivity problems and both play are not connected and then I go to the app for the router and the speakers are no longer connected to the router. All sonos items are connected via wifi. I can see both the playbase and the beam in my router app, but none of my 4 sonos play or my sub.

Moogwai1975Contributor I

Controllers and Music services

new app, can i play music off my phone

Hey guys, as I said in the description.....will this new app enable me to play music off my phone again? Like it used to. Cheers

Will_MiddlemissContributor I

Sonos Beam TV dialogue sync problems

Hi, grateful for any help with my sonos beam please. I only recently bought it and it's driving my wife and I crazy. It's echoing around every 10 mins or so. It usually only lasts for around 30 seconds and then corrects itself. I can also correct it by using the reset button in the TV Dialogue Synch settings in the app.

SewnossContributor I

Sonos Voice Control

Sonos Voice Control and Miss Honey

Whenever I say “Hey Sonos, play Miss Honey by Eats Everything” it completely blanks me like nah gurrrl, not today. The only song it ever behaves like this when I ask for 😂

MikiHContributor II

Components and Architectural

Is a minimum system possible with Port and two One's?

Is it possible to listen to Apple Music with a set of Port and 2 One’s only?

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