Report an outage

The purpose of this form is to identify Music Service outage or performance issues impacting multiple customers. If you believe you're experiencing a system-wide music service issue, please complete the form below. Sonos Support will investigate and remediate issues, but do not respond to individual account issues reported via this form. Please go to our Forums to check for updates.

If you are in need of technical assistance specific to your account, please email your question to support.


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