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Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

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The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

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matthewnealAvid Contributor I

Controllers and Music services

Temporarily lose speaker in S2 App

My set up is 1 x Play:3 hardwired creating a SonosNet with a number of Play:1/Sonos One dotted around the house.I have 2 x access points in the house for the S2 controller to connect to (same SSID etc.)I often get the following situation. As an example, I’m playing music in the kitchen (this is the only room playing). I open up the app to stop the music. The app shows every other room and what was playing - that is you can see the album/radio station image - but the kitchen will be completely blank, so I can’t use the controls to stop the music.It can take up to 1 minute for the room to “kick in” so I can see the album/station and use the controls to stop the music.This isn’t restricted to the kitchen, it’s whichever room is playing.Anyone else seen this issue? Any idea how to resolve?

Byrnes1985Contributor I

compressed dolby atmos over Arc from ATV4K

I have a 2020 Samsung qled with arc and I can only get Dolby 5.1 over arc and the Sonos website says I should be able to at least get compressed Atmos over arc. I’ve tried it all I feel and I’m stumped

bgolbusContributor I

Portable speakers

Roam Battery not charging!

My roam is connected to the wireless charger but shows no signs of life.

MstaggieMContributor I

SONOS Playbar defaulting to MUSIC not TV

I have connected my SONOS Playbar to my iMac via the former’s optical connection. I bluetooth (and have the option of hardwiring) the iMac output sound to a receiver that converts it into a digital optical signal that then inputs into the Playbar. I have the SONOS App both on my iPhone and my Desktop. The Playbar is configured and set up on both platforms. When selected to ‘TV’ the iMac sound output works on my Playbar, however after a while the SONOS App defaults to ‘Music’ and prevents the iMac sound output reaching the Playbar. Why does this happen and how can I stop it?

Stephane10Contributor I

Controllers and Music services

Sonos Arc / YouTube from smartphone Android

How to listen YouTube’s music from smartphone Android on my Sonos Arc? Thank you very much.

LatortueContributor I

Controllers and Music services

stations de radio grises dans mes sonos

Je n'Arrivée Plus à faire fonctionner certaines stations de radio qui apparaissent en grise et ne fonctionnent pas Moderator Note: - Translation using Google Translate I can no longer operate certain radio stations which appear gray and do not work

dextechContributor I

Beam2 & Era 100 Multi Use Zones

Hi, I have a family room which has a seating area around the TV with a Beam 2. Across the room a few metres I have a pair of Era 100’s. One Era is in the kitchen area and the other is in the dining area. Can I use the 3 speakers as 3 zones so split the Era 100’s into 2 zones and run them as mono? Therefore the kids could watch TV quietly using the Beam then I could listen to radio in the kitchen and have the dining room Era off. Then at a party turn on all 3 to have the party mode or use the Era as rears for the Beam when a film is on?. Is this possible? Thanks Sam

Church15Contributor I

Is it worth upgrading from Playbase to Beam Gen 2?

I have a Sonos Playbase, Sub and 2x Play 1s for my home cinema setup. I’ve been curious about Dolby Atmos, which is compatible with my TV but not the Playbase. I get decent surround sound by using AirPlay but I was wondering if it could be improved by replacing the Playbase with the Beam 2nd Generation to get Dolby Atmos. Is it worth the upgrade? Thank you!

KdubuContributor I

play3 and roam on same system

can a play3 and a roam be used at the same time

warditContributor I

Controllers and Music services

Sonos Connected to new account

I have been trying to connect an old Sonos Connect that was previously connected to my account but has been unplugged for a year. When resetting it and trying to add it into my current setup which is 6 other Sonos Connects and 2 Connect Amps. It prompts me to sign into an account to complete setup. I sign in using the same email and password that the other ones are on all on the same network ssid. But it seems to have created a partition some how. On my phone S1 sonos app i only see the newly added Connect. but on my computer s1 controller I see the other 8 in their correct groups and no sign of the newly added one. Its like it didnt add it to my account or something. I have probably spent around 6-7 hour troubleshooting and finding every forum and video possible and this is the farthest i have made it trying to connect it to my current system. I have performed many resets and re pairings.

matthewnealAvid Contributor I

Controllers and Music services

Temporarily lose speaker in S2 App

My set up is 1 x Play:3 hardwired creating a SonosNet with a number of Play:1/Sonos One dotted around the house.I have 2 x access points in the house for the S2 controller to connect to (same SSID etc.)I often get the following situation. As an example, I’m playing music in the kitchen (this is the only room playing). I open up the app to stop the music. The app shows every other room and what was playing - that is you can see the album/radio station image - but the kitchen will be completely blank, so I can’t use the controls to stop the music.It can take up to 1 minute for the room to “kick in” so I can see the album/station and use the controls to stop the music.This isn’t restricted to the kitchen, it’s whichever room is playing.Anyone else seen this issue? Any idea how to resolve?

Matt3281Contributor I

Using Sonos With A Turntable

Sonos Era 100 + Turntable question, switching between Apple Music and Turntable.

I'm new to Sonos speakers. I purchased an Era 100 and plugged my turntable into it through the Line In. Works great, sounds great. The problem I have is, if I play Apple Music on the speaker, and want to switch back to the turn table, it doesn't automatically switch like I'd like it to. Is there a way to make it automatically switch back to Line In? The "Autoplay" settings don't seem to do it if it has last been playing Apple Music. Or is there a "Hey Sonos" or "Alexa" voice command to make it switch? The only way I have found is through the app. thanks!

Byrnes1985Contributor I

compressed dolby atmos over Arc from ATV4K

I have a 2020 Samsung qled with arc and I can only get Dolby 5.1 over arc and the Sonos website says I should be able to at least get compressed Atmos over arc. I’ve tried it all I feel and I’m stumped

bgolbusContributor I

Portable speakers

Roam Battery not charging!

My roam is connected to the wireless charger but shows no signs of life.

MstaggieMContributor I

SONOS Playbar defaulting to MUSIC not TV

I have connected my SONOS Playbar to my iMac via the former’s optical connection. I bluetooth (and have the option of hardwiring) the iMac output sound to a receiver that converts it into a digital optical signal that then inputs into the Playbar. I have the SONOS App both on my iPhone and my Desktop. The Playbar is configured and set up on both platforms. When selected to ‘TV’ the iMac sound output works on my Playbar, however after a while the SONOS App defaults to ‘Music’ and prevents the iMac sound output reaching the Playbar. Why does this happen and how can I stop it?

jimbob123Avid Contributor I

Controllers and Music services

Sonos Radio HD ads

I might be missing something, but I thought a key selling point of Sonos Radio HD was the lack of advertising. I detest adverts interrupting music and I’m usually happy to pay to avoid them. I’m currently listing to Rock Road Trip, offered specifically for Sonos, and I am hearing adverts - adverts for Sonos Radio HD! The irony is not lost on me.Is there an issue with how this works, or is this to be expected? If the latter then I’ll be unsubscribing. Thanks Jim

Stephane10Contributor I

Controllers and Music services

Sonos Arc / YouTube from smartphone Android

How to listen YouTube’s music from smartphone Android on my Sonos Arc? Thank you very much.

DavidLohmannContributor I

downgrade from Arc to Beam

Is it possible to downgrade from an Arc to ex Beam in Sonos upgrade program?

VultureSongAvid Contributor II

Controllers and Music services

Add music service - Tidal not on menu

Trying to resolve a connection issue between Tidal and my Sonos app, I deleted Tidal from my list of music services. When I went to add it again, Tidal was not available in the list of music services in the drop down menu. Neither was Apple Music, which I’d also removed. I tried all the usual methods to resolve the issue; removed and reinstalled relevant apps and ensured all were on the most recent updates. I deleted the Sonos app from all my devices save one. I am able to play directly from Tidal to my Sonos devices, I just can't play directly from Sonos using Tidal Connect.Finally I contacted Sonos via live chat, we both concluded it was weird. They suggested I call the Sonos phone line for help which I did just now but the wait time is lengthy, so I’m hoping for some help here in the community. Thank you.

LatortueContributor I

Controllers and Music services

stations de radio grises dans mes sonos

Je n'Arrivée Plus à faire fonctionner certaines stations de radio qui apparaissent en grise et ne fonctionnent pas Moderator Note: - Translation using Google Translate I can no longer operate certain radio stations which appear gray and do not work

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