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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

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Talk Sonos Products

What Sonos product is best for you? How do you expand your Sonos system? Have a Sonos tip or trick to share? Show off your setup and your products here.

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Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

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Sonos Voice Control

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Amazon Alexa and Sonos

Amazon Alexa and Sonos

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Google Assistant and Sonos

Google Assistant and Sonos

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Smart home integrations

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Other language forum

For languages other than English we offer these forums.

Sonos Nordic forum

Sonos Nordic forum

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The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

Owners café

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General feedback and conversation

General feedback and conversation

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SeaDuck20Contributor I

Using Sonos With A Turntable

Connecting Bluetooth turntable with pre-amp to Sonos

Hi, I’m looking for some support as to the product needs to get my Project bluetooth turntable with phono pre-amp to easily connect with my Sonos system. Below is what I have and plan to buy to create a surround sound experience for both TV and Vinyl but I’m not sure if I need the Port so I can easily flip between vinyl or TV connection? Do I need anything else to seemlessly connect all sound devices (TV, Turntable) to Sonos speakers?Here’s what I have:https://www.project-audio.com/en/product/vt-e-bt/ Sonos Playbar - connected to TV via optical cablePlanning to get:(2) Sonos Era 100

remmContributor I

Sonos Move and bluetooth

Is it posible to play music vía Bluetooth on 2 Sonos Move at the sane time? I don’t mean paires in stereo mode, but paired.

Pz8675309Contributor I

Sonos System with missing rooms on Google Nest Wifi

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

bjcc54Contributor I

Controllers and Music services

Sonos and Synology BeeStation

Just bought a Synology BeeStation and tried to connect Sonos to it but I keep getting the error “Unable to add the music share //192.1.168.1.112/Music”. Tried on my Mac and my iPad but get the same error. My Sonos devices are using the S2 OS as are my Mac/iPad applications. I have been using a Synology DS214se for many years and Sonos connects to it no problem. I contacted Synology support but they seem to think it is down to my Mac/iPad using smb1 instead of smb2 or smb3. They suggest I disable smb1 on my devices but that seems rather drastic.Anyone else managed to get Sonos talking to a BeeStation?

kalexContributor I

sonos beam gen 2 plays only dolby digital 5.1

Hei! I have a sonos beam gen 2 connected to a Philips 50PUS616/12 through Hdmi Arc. I have an apple tv conected to other hdmi and despitethe fact that most shows have dolby atmos, i never experienced it since the sonos app says that it is streamed in dolby digital 5.1any hints? Can i ever see dolby atmos on the app?

SoniceContributor I

Components and Architectural

Using USA device in India

Moving from USA to India with my Sonos Arc, Gen3 and Era 100. India has 220v power compared to 110v in USA. All of these devices specification says 100-240v. Does that mean that the US device will work just fine in India without a step down converter? Anyone in the community who has done that?

jhojboContributor I

Sonos Nordic forum

Mangler HDMI eArc - vil dette kunne give mig Dolny Atmos lyd?

Hej Jeg har for nyligt anskaffet mig en Sonos Arc. Jeg var ikke opmærksom på, at mit TV kun har en HDMI-Arc udgang og altså ikke eArc. Jeg kan derfor ikke få Dolby Atmos ud af min Sonos, hvilket ærgrer mig. Jeg bruger Apple TV 4K, og har søgt mig frem til, at denne burde kunne løse problemet: https://www.av-cables.dk/hdmi-extractor/nedis-hdmi-arc-til-1x-hdmi-earc-og-1x-hdmi-arc.html Mit spørgsmål går på, om denne kan det samme? Den kan nemlig afhentes, så det ville være at foretrække… https://www.proshop.dk/Skaerm-Lyd-switch/Deltaco-HDMI-splitter-1x-HDMI-in-2x-HDMI-out-6/2728928 mvh Jens

christopher.murgatroydAvid Contributor I

Components and Architectural

Connecting two external devices to Sonos Port

I have my turntable connected to a Sonos Port via the RCA input. I’d also like to hook up a CD player to the Port, is this possible and what would I need? Is there an adapter that would do this?Thanks in advance!

JonnyFitzContributor I

Mobile device cannot connect to beam

Hi,Apologies if this has been asked before. I am a sonos owner for over 10 years and fairly familiar with the software issues however I have just made some changes to my network (same router) but I cannot get my products to connect. Network is 2.4ghz...WPA2. Every time i go through the wizard I get the mobile device cannot connect to beam, although I am stood right next to it. Any suggestions….driving me crazy. I am unable to reset anything as this is greyed out on the app. Thanks

User63453Avid Contributor I

Controllers and Music services

Search and play music on Youtube Music via Sonos app

When I choose YT Music from the Sonos music menu, all I see is a folder for playlists. When searching for specific songs/albums/artists in Sonos search, I never get any results. The only way I can get it to work on Sonos is just via AirPlay. Am I missing something or is the YT Music integration that limited?

SeaDuck20Contributor I

Using Sonos With A Turntable

Connecting Bluetooth turntable with pre-amp to Sonos

Hi, I’m looking for some support as to the product needs to get my Project bluetooth turntable with phono pre-amp to easily connect with my Sonos system. Below is what I have and plan to buy to create a surround sound experience for both TV and Vinyl but I’m not sure if I need the Port so I can easily flip between vinyl or TV connection? Do I need anything else to seemlessly connect all sound devices (TV, Turntable) to Sonos speakers?Here’s what I have:https://www.project-audio.com/en/product/vt-e-bt/ Sonos Playbar - connected to TV via optical cablePlanning to get:(2) Sonos Era 100

jimbob123Avid Contributor I

Using Sonos With A Turntable

Sonos Radio jingles

So I subscribed to Sonos Radio HD to avoid the adverts. Excellent. Except I’ve listened about 8 hours of Sonos Radio HD today and there are no adverts….other than for Sonos!!! Whether it’s “Pure Unplugged, only on Sonos” or “Exclusive to Sonos”, they are adverts, and the very last people I should hear adverts from are the people I buy from!I’ve now unsubscribed.If I want to listen to music, and I am paying for an ad-free service, it should be exactly that.Fix it and I’ll return.

Rmcski21Contributor I

Portable speakers

Sonos Roam keeps disconnecting while playing

We use our Roam to play white noise in our daughters room. The speaker is set up in her room on the wireless charger. Previously it always worked fine, and then now it randomly just drops out and appears as “not connected” in the Sonos app. It’ll play for an hour or so, and then it disappears. Hard rebooting the speaker via the button on the back returns it to the app and makes it usable again, but it’ll play for another hour or so and then randomly stop and disappear. For reference: my home sonos system runs on Sonosnet channel 6

remmContributor I

Sonos Move and bluetooth

Is it posible to play music vía Bluetooth on 2 Sonos Move at the sane time? I don’t mean paires in stereo mode, but paired.

Pz8675309Contributor I

Sonos System with missing rooms on Google Nest Wifi

I have my Sonos system connected to Nest wifi pro. Every few days or so one of my speakers or rooms of my Sonos system disappears. I have to then restart my WiFi network and then the problem is solved. But then it happens again in a few days. What can I do to stop this from happening?

bjcc54Contributor I

Controllers and Music services

Sonos and Synology BeeStation

Just bought a Synology BeeStation and tried to connect Sonos to it but I keep getting the error “Unable to add the music share //192.1.168.1.112/Music”. Tried on my Mac and my iPad but get the same error. My Sonos devices are using the S2 OS as are my Mac/iPad applications. I have been using a Synology DS214se for many years and Sonos connects to it no problem. I contacted Synology support but they seem to think it is down to my Mac/iPad using smb1 instead of smb2 or smb3. They suggest I disable smb1 on my devices but that seems rather drastic.Anyone else managed to get Sonos talking to a BeeStation?

kalexContributor I

sonos beam gen 2 plays only dolby digital 5.1

Hei! I have a sonos beam gen 2 connected to a Philips 50PUS616/12 through Hdmi Arc. I have an apple tv conected to other hdmi and despitethe fact that most shows have dolby atmos, i never experienced it since the sonos app says that it is streamed in dolby digital 5.1any hints? Can i ever see dolby atmos on the app?

SoniceContributor I

Components and Architectural

Using USA device in India

Moving from USA to India with my Sonos Arc, Gen3 and Era 100. India has 220v power compared to 110v in USA. All of these devices specification says 100-240v. Does that mean that the US device will work just fine in India without a step down converter? Anyone in the community who has done that?

jhojboContributor I

Sonos Nordic forum

Mangler HDMI eArc - vil dette kunne give mig Dolny Atmos lyd?

Hej Jeg har for nyligt anskaffet mig en Sonos Arc. Jeg var ikke opmærksom på, at mit TV kun har en HDMI-Arc udgang og altså ikke eArc. Jeg kan derfor ikke få Dolby Atmos ud af min Sonos, hvilket ærgrer mig. Jeg bruger Apple TV 4K, og har søgt mig frem til, at denne burde kunne løse problemet: https://www.av-cables.dk/hdmi-extractor/nedis-hdmi-arc-til-1x-hdmi-earc-og-1x-hdmi-arc.html Mit spørgsmål går på, om denne kan det samme? Den kan nemlig afhentes, så det ville være at foretrække… https://www.proshop.dk/Skaerm-Lyd-switch/Deltaco-HDMI-splitter-1x-HDMI-in-2x-HDMI-out-6/2728928 mvh Jens

christopher.murgatroydAvid Contributor I

Components and Architectural

Connecting two external devices to Sonos Port

I have my turntable connected to a Sonos Port via the RCA input. I’d also like to hook up a CD player to the Port, is this possible and what would I need? Is there an adapter that would do this?Thanks in advance!

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