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Rip TornContributor I

Controllers and Music services

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

MatthewMarshF1Contributor I

Controllers and Music services

new app (iOS) and local music library (NAS)

Just to make sure I am correct (because it is hard to believe): the new app does not allow connection to a local music library - only to streaming services. I had the confirmed in a chat with the customer service people but it seems so whacky that I thought I should check here.

LeefcContributor I

How to Rollback to S2?

Please provide a rollback option to S2. The new app was advertised as a feature upgrade. No mention of feature losses. We got feature losses and no warning. No informed choice to delay the “upgrade.” I cannot add a single song to the queue. Basic queue management a critical feature that somehow didn’t make it into your MVP. Now you expect your user base to wait months to return to feature parity. Months. Do you realize how ridiculous this is from a user perspective?

LandgroundContributor I

Controllers and Music services

Stuck on ”allow access to local network” in new app. Help!

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

ChrisclarkContributor I

Advanced setups

Downgrade Sonos Port from S2 to S1

I have just unwrapped a new Sonos Port and tried to downgrade it from S2 to S1 in order to incorporate it into my system which contains some devices which can’t be upgraded from S1.I can’t see the downgrade option in the Sonos app and the Sonos website indicates that v80 of the app does not support downgrading. Are there any other options that I can take to downgrade the Port or should I send it back and get a refund?

Edgie70Avid Contributor III

Controllers and Music services

trueplay missing

Hi everyone, just updated to the new app , I've noticed the Trueplay toggle is now missing, before I updated it was there under settings but now it's gone , I am using an android phone and always had the toggle but unfortunately it's now gone , or is it hidden??? Thanks

LongorContributor I

Controllers and Music services

Qobuz in new app

Installed the new app update today and am running into some bugs with Qobuz integration. Navigating to Qobuz —> Favorites —> Artists, nothing loads, just an icon screen (screenshot below). Same with “Tracks” (screenshot also below). Anyone else having this issue? It looks like the Sonos app maybe thinks they’re playlists? Qobuz —> Favorites —> Albums loads fine. Thanks in advance!

Arnaud FelixContributor I

Nouvelle application, où se trouve le parametrage des alarmes ?

Depuis la nouvelle application, je ne trouve plus je paramétrage des alarmes. Quelqu'un aurait une idées ?

TonymazzContributor I

music library

Since the controller update I can only load a single file from my Synology nas drive whereas before the update I would load a whole folder. Any suggestions please?

DrMarcusBrowContributor I

Controllers and Music services

Sleep timer in new app?

Is there still a sleep timer? If so, where?thanks

Rip TornContributor I

Controllers and Music services

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?

MatthewMarshF1Contributor I

Controllers and Music services

new app (iOS) and local music library (NAS)

Just to make sure I am correct (because it is hard to believe): the new app does not allow connection to a local music library - only to streaming services. I had the confirmed in a chat with the customer service people but it seems so whacky that I thought I should check here.

Keith NSonos Staff

Controllers and Music services

New Sonos App and Accessibility

At Sonos, we take accessibility seriously and aim to build listening experiences that everyone can enjoy. The redesigned Sonos app was built from the ground up to support both modern and future Sonos experiences, and as part of that, we’ll be implementing ongoing improvements and enhancements over time. On May 7, the app will have basic support for screen readers, allowing you to swipe through and read through all items on the screen. Following launch, ongoing improvements to the accessibility of the updated mobile app will remain a top priority. A software release available May 21 will improve screen readers so you can select items on screen in any order. Further improvement will be added to the experience regularly until we reach parity with the S2 app by late June. In the meantime, the Sonos Windows and Mac applications will continue to operate as normal until our new web app has met our accessibility standards. Thank you for your patience as we continuously improve the accessibili

LeefcContributor I

How to Rollback to S2?

Please provide a rollback option to S2. The new app was advertised as a feature upgrade. No mention of feature losses. We got feature losses and no warning. No informed choice to delay the “upgrade.” I cannot add a single song to the queue. Basic queue management a critical feature that somehow didn’t make it into your MVP. Now you expect your user base to wait months to return to feature parity. Months. Do you realize how ridiculous this is from a user perspective?

LandgroundContributor I

Controllers and Music services

Stuck on ”allow access to local network” in new app. Help!

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

rosswells127Collaborator II

Controllers and Music services

My list of issues with new Sonos App on IOS

I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.For what it is worth, here is my initial list of issues/questions…1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.3 - The “Sonos Favorites” rail list on

Eking708Contributor I

New Sonos App broke my entire system. It is unsable

Dear Sonos,The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

Majo133Enthusiast II

Controllers and Music services

PSA: DO NOT UPDATE TO THE NEW APP YET (list of issues included)

Please if u have some issues u don’t see in my post, add them with bulletins, so there is a comperehensive lists for other users or the SONOS itself. Device: iPhone 14 Pro Max - iOS 17.4.11.) If u’re trying to TruePlay ERA’s 300 in the NEW APP (80.00.04), and microphones are disabled on the ERA’s themselves, then the TruePlay process fails.This is due to disabled microphones. If i tried it in the OLD APP (16.1), there was a step/prompt that warned me exactly about the microphones e.g. that they need to be enabled, so the TruePlay could run successfully. This prompt is missing in the NEW APP (80.00.04). So if u’re having TruePlay issues, try to enable microphones.2.) If u’re having issues with TruePlay not starting after tapping/hitting “Continue” button in the NEW APP (80.00.04), reboot your phone and it should work.3.) If u’re experiencing some other issues in the NEW APP (80.00.04), they might be mitigated by going to “Account” / “App Preferences” / “Reset App” which will logout you

ChrisclarkContributor I

Advanced setups

Downgrade Sonos Port from S2 to S1

I have just unwrapped a new Sonos Port and tried to downgrade it from S2 to S1 in order to incorporate it into my system which contains some devices which can’t be upgraded from S1.I can’t see the downgrade option in the Sonos app and the Sonos website indicates that v80 of the app does not support downgrading. Are there any other options that I can take to downgrade the Port or should I send it back and get a refund?

Edgie70Avid Contributor III

Controllers and Music services

trueplay missing

Hi everyone, just updated to the new app , I've noticed the Trueplay toggle is now missing, before I updated it was there under settings but now it's gone , I am using an android phone and always had the toggle but unfortunately it's now gone , or is it hidden??? Thanks

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